Success. Every company dreams of it, but most will never truly achieve it. Most companies still lack the ability to implement functions, processes and roles due to a bad service policy or a wrong choice in standards, frameworks, procedures or methodologies. These problems can be remedied by adapting your company to the ITIL (IT Infrastructure Library ) Framework.
These days it is critical for the company and the employee to understand the importance of Service Delivery and Service Support - how the company delivers the product/services and supports the product/service afterwards. These two factors have now been improved even more with the coming of ITIL version 3 that places the focus on businesses in creating value for the company, users, employees, service providers, etc., utilizing the Service Lifecycle.
The Service Lifecycle for ITIL v3 is comprised of Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement.
So what benefits does ITIL hold for you and your company?
- Improvement of resource utilization
- Improvement of availability, reliability and security of mission critical IT services
- Justify the costs of service quality and providing services that meet business, customer and user demands
… just to name a few!
ITIL has been a major success factor for multiple organizations and after 20 years remains the most recognized framework for IT Service Management in the world.
ITIL V3
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