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Design and MediaDeveloping Call Centers

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  • Call Center ABCs 1: Call Center Functions (Includes Simulation)
  • Call Center ABCs 2: Call Center Roles and Responsibilities (Includes Simulation)
  • Call Center Operations 1: Call Center Essentials (Includes Simulation)
  • Call Center Operations 2: Customer Rapport (Includes Simulation)
  • Call Center Operations 3: Call Center Performance (Includes Simulation)
  • Call Center Operations 4: Call Center Challenges (Includes Simulation)

 

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