Business Complete Library

This package includes a full suite of business skills training courses covering management, human resources, communication, finance, personal development, and more

The Business Complete Library includes courses in a variety of languages. Enquire with us to find out if we have a package available in your language. Here is a sample of courses included in this library.

Business Skills

• Accepting a Decision (Includes Simulation)
• Administración efectiva del tiempo (Incluye Simulación) (Español)
• Administrando a Inovação e a Criatividade (Inclui Simulação) (Português do Brasil)
• Advanced Business Writing (Includes Simulation)
• Appliquer les bases du leadership (Deuxième édition) (Comprend la Simulation) (Français)
• Applying Leadership Basics (Second Edition) (Includes Simulation)
• Apresentações Eficazes (Português do Brasil)
• Aptitudes de Gerencia de Proyecto para No-Gerentes de Proyecto (Incluye Simulación) (Español
• Assessing Change for Managers (Includes Simulation)
• Balancing Work and Family (Second Edition)
• Basics of Effective Communication (Second Edition) (Includes Simulation)
• Basics of Effective Selling (Second Edition) (Includes Simulation)
• Be An Effective Facilitator (Includes Simulation)
• Blended Blueprints: Workshop Edition Facilitator Training
• Building Dynamic Business Teams (Includes Simulation)
• Building Strong Customer Relationships (Second Edition) (Includes Simulation)
• Business Meeting Skills (Includes Simulation)
• Call Center ABCs 1: Call Center Functions (Includes Simulation)
• Call Center ABCs 2: Call Center Roles and Responsibilities (Includes Simulation)
• Call Center Operations 1: Call Center Essentials (Includes Simulation)
• Call Center Operations 2: Customer Rapport (Includes Simulation)
• Call Center Operations 3: Call Center Performance (Includes Simulation)
• Call Center Operations 4: Call Center Challenges (Includes Simulation)
• Career Skills (Includes Simulation)
• Change Management for Employees (Includes Simulation)
• Closing the Sale (Includes Simulation)
• Coaching Essentials (Includes Simulation)
• Coaching Essentials (Includes Simulation) (International English)
• Communicating Across Cultures (Includes Simulation)
• Communicating Across Cultures (Includes Simulation) (International English)
• Communicating Clearly (Includes Simulation)
• Communication Techniques (Second Edition)
• Communiquer avec d'autres cultures (Comprend la Simulation) (Français)
• Conducting Interviews for Successful Results (Includes Simulation)
• Conducting Performance Reviews (Second Edition)
• Conflict Intervention (Second Edition) (Includes Simulation)
• Creating a Strong Leadership Team (Second Edition)
• Creating and Maintaining Life Balance (Includes Simulation)
• Critical Thinking Skills (Includes Simulation)
• Customer Interactions (Second Edition)
• Customer Service Communications (Second Edition)
• Customer Service Via Phone and Email (Includes Simulation)
• Decision Making Skills (Includes Simulation)
• Defining the Issue of a Problem (Includes Simulation)
• Delegating (Second Edition) (Includes Simulation)
• Developing and Implementing a Strategic Plan (Includes Simulation)
• Developing and Leading an Effective Team (Includes Simulation)
• Developing Successful Training for Non-Training Professionals (Includes Simulation)
• Developing Yourself as a Leader (Includes Simulation)
• Discharging Employees (Second Edition)
• Disciplining and Redirecting Employees (Second Edition)
• Diversity Awareness (Second Edition)
• Diversity for Managers (Second Edition)
• Dynamic Business Presentations (Includes Simulation)
• Effective Business Writing (Includes Simulation)
• Effective Listening Skills (Includes Simulation)
• Effective Management: Communicating Successfully (Includes Simulation)
• Effective Management: Communicating Successfully (Includes Simulation) (International English)
• Effective Management: Creating Successful Solutions (Includes Simulation)
• Effective Management: Creating Successful Solutions (Includes Simulation) (International English)
• Effective Management: Cultivating Great Teams (Includes Simulation)
• Effective Management: Developing as a Manager (Includes Simulation)
• Effective Management: Developing as a Manager (Includes Simulation) (International English)
• Effective Management: Empowering Your Workgroup (Includes Simulation)
• Effective Management: Empowering Your Workgroup (Includes Simulation) (International English)
• Effective Presentations (Includes Simulation) (International English)
• Effective Time Management for You (Includes Simulation)
• Emotional Intelligence (Includes Simulation)
• Erste Schritte in Richtung strategischer Planung (Beinhaltet Simulation) (Deutsch)
• Escrevendo Comunicações Empresariais Eficazes (Português do Brasil)
• Estabelecendo comunicação interculturais (Inclui simulação) (português do Brasil)
• Excellence in Technical Customer Service (Includes Simulation)
• Facilitation Skills for Blended Blueprints: Corporate Initiative Edition Sessions
• Financial Basics for Non-Financial Managers (Second Edition)
• Financial Basics for Non-Financial Managers (Second Edition) (Includes Simulation)
• Financial Performance Essentials (Includes Simulation)
• Finding Resolution Through Negotiation (Includes Simulation)
• First Steps Towards Strategic Planning (Includes Simulation)
• Fundamentos del entrenamiento (Español)
• Fundamentos do coaching (Português do Brasil)
• Get The Most Out of Your Meetings (Includes Simulation)
• Getting the Most Out of Your Day (Includes Simulation)
• Getting the Results Without the Authority: Completing the Project (Includes Simulation)
• Getting the Results Without the Authority: Creating a Strategy (Includes Simulation)
• Global Marketing: Analyzing Your Audience (Includes Simulation)
• Global Marketing: Positioning Your Product (Includes Simulation)
• Grammar Essentials (Second Edition) (Includes Simulation)
• Hiring Outstanding Teams: Attracting the Right Candidates (Includes Simulation)
• Hiring Outstanding Teams: Behavioral Interviews and Other Techniques (Includes Simulation)
• Hiring Outstanding Teams: Integrating New Team Members (Includes Simulation)
• Implementing Change for Managers (Includes Simulation)
• Innovationen und Kreativität verwalten (einschließlich Simulation) (Deutsch)
• Intercultural Business Etiquette (Second Edition)
• Interviewfähigkeiten für das Management (Deutsch)
• Interviewing Job Candidates (Second Edition)
• Investigating the Problem (Includes Simulation)
• Leading Effective Meetings (Second Edition)
• Leading Effective Teams (Second Edition)
• Leading Your Team to Business Results (Includes Simulation)
• Making Group Decisions (Includes Simulation)
• Making Group Decisions (Includes Simulation) (International English)
• Making Team Decisions (Includes Simulation)
• Managing Company Change (Second Edition)
• Managing Conflict (Includes Simulation)
• Managing Information Effectively (Includes Simulation)
• Managing Innovation and Creativity (Includes Simulation)
• Managing Multigenerational Teams: Dealing with Intergenerational Problems in the Workplace (Includes
• Managing Multigenerational Teams: Leveraging the Capabilities of Intergenerational Teams (Includes S
• Managing Organizational Goals (Includes Simulation)
• Managing Personal Stress (Second Edition)
• Managing Project Teams (Second Edition) (Includes Simulation)
• Managing Projects (Second Edition) (Includes Simulation)
• Marketing Essentials: Analyzing Your Market (Includes Simulation)
• Marketing Essentials: Positioning Your Product (Includes Simulation)
• Mastering Cold Calls (Second Edition)
• Measuring Team Performance (Includes Simulation)
• Mentoring: Developing Relationships (Includes Simulation)
• Mentoring: Identifying Your Goals (Includes Simulation)
• Motivating Employees (Second Edition)
• Motivating Your Employees (Includes Simulation)
• Negotiating for the Sales Professional (Second Edition)
• Negotiating Skills In Action (Includes Simulation)
• Performance Management (Second Edition)(Includes Simulation)
• Personal Financial Planning (Second Edition)
• Persuasive Business Writing (Includes Simulation)
• Planning and Controlling Budgets (Includes Simulation)
• Positive Work Environment: Creating a Positive Work Environment (Includes Simulation)
• Positive Work Environment: Overcoming Negativity in the Workplace (Includes Simulation)
• Practical Leadership (Includes Simulation) (International English)
• Preparing to Interview Job Candidates (Includes Simulation)
• Preparing to Negotiate (Includes Simulation)
• Preparing to Negotiate (Includes Simulation) (International English)
• Presentaciones efectivas (Incluye simulación) (Español)
• Presentation Skills (Second Edition)
• Presenting Your Ideas Effectively (Includes Simulation)
• Providing Effective Feedback (Second Edition) (Includes Simulation)
• Qualifying Sales Prospects (Second Edition)
• Realistic Time Management Goals (Includes Simulation)
• Recognizing and Avoiding Burnout (Second Edition) (Includes Simulation)
• Recognizing and Managing Anger (Second Edition)
• Recognizing Employee Performance (Second Edition) (Includes Simulation)
• Redacción de negocios efectiva (Incluye Simulación) (Español)
• Sales Cycle Basics (Includes Simulation)
• Selecting the Solution for a Problem (Includes Simulation)
• Selecting Your Negotiation Strategy (Includes Simulation)
• Setting Performance Goals and Expectations (Second Edition)
• Solving Problems As A Team (Second Edition)
• Solving Problems Logically (Includes Simulation)
• Strengthening Customer Relationships (Second Edition)
• Succeeding Through Teamwork in Business (Includes Simulation)
• Telephone Sales Skills (Second Edition)
• The Sales Process (Includes Simulation)
• Time Management (Second Edition)
• Understanding and Using Contracts (Second Edition)
• Using Data to Communicate (Includes Simulation)
• What Good Managers Do: The First 100 Days (Includes Simulation)
• Working With Difficult People (Includes Simulation)
• Writing Effective Emails (Includes Simulation)
• Writing for a Global Audience (Includes Simulation)

Business Skills Multilingual

• Capacità dell'assistenza clienti (Include Simulazione) (Italiano)
• Capacità di gestione del progetto per individui non responsabili di progetto (Include Simulazione) (
• Capacités de planification stratégique (comprend une simulation) (Français)
• Ce que font les bons dirigeants : Les 100 premiers jours (Comprend la Simulation) (Français)
• Coaching Grundlagen (mit Simulation) (Deutsch)
• Compétences de gestion de projet pour gestionnaires hors projet (Comprend la Simulation) (Français)
• Compétences de négociation (Comprend une simulation) (Français)
• Compétences en matière de service aux consommateurs (Comprend la Simulation) (Français)
• Comunicación intercultural (Incluye simulación) (Español)
• Comunicazione fra culture (Include Simulazione) (Italiano)
• Délégation (Deuxième édition) (Comprend la Simulation) (Français)
• Écriture de courriel et autres communications électroniques (Comprend la Simulation) (Français)
• Effektive Geschäftsschreiben (einschließlich Übungen) (Deutsch)
• Effektives Management: Die Arbeitsgruppe fördern (inkl. Simulation) (Deutsch)
• Effektives Management: Entwickeln großartiger Teams (einschließlich Simulation) (Deutsch)
• Effektives Management: Entwickeln von erfolgreichen Lösungen (mit Simulation) (Deutsch)
• Effektives Management: Entwicklung als Manager (beinhaltet Simulation) (Deutsch)
• Effektives Management: Erfolgreiche Kommunikation (beinhaltet Simulation) (Deutsch)
• Etablir des relations étroites avec les clients (Deuxième édition) (Comprend la Simulation) (Françai
• Führungspraxis (beinhaltet Simulation) (Deutsch)
• Gerenciamento de Desempenho (Inclui Simulação) (Português do Brasil)
• Gerenciamento de Tempo Eficaz (Inclui Simulação) (Português do Brasil)
• Gerenciamento efetivo: capacitando o seu grupo de trabalho (inclui simulação) (português do Brasil)
• Gerenciamento Efetivo: Criando Soluções Bem Sucedidas (Inclui Simulação) (Português do Brasil)
• Gerenciamento Eficaz: Comunicação Bem-Sucedida (Inclui Simulação) (Português do Brasil)
• Gerenciamento Eficaz: Desenvolvimento como Gerente (Inclui Simulação) (Português do Brasil)
• Gerenciando Equipes de Projetos (Segunda Edição) (Inclui Simulação) (Português do Brasil)
• Gerentes de Mudança para Funcionários (Inclui Simulação) (Português do Brasil)
• Gérer l'innovation et la créativité (Comprend la Simulation) (Français)
• Gestão da Mudança para Funcionários (Inclui Simulação) (português do Brasil)
• Gestão Eficiente: Criando Boas Equipes (Inclui Simulação) (Português do Brasil)
• Gestion d'un bureau virtuel (Deuxième édition) (Français)
• Gestión de equipos de proyecto (Segunda Edición) (Incluye simulación) (Español)
• Gestión del cambio para empleados (Incluye simulación) (Español)
• Gestión del cambio para gerentes (Incluye Simulación) (Español)
• Gestión del desempeño (Incluye simulación) (Español)
• Gestion des conflits (Comprend la Simulation) (Français)
• Gestion des équipes du projet (Deuxième édition) (Comprend la Simulation) (Français)
• Gestion des performances (Comprend la Simulation) (Français)
• Gestion du changement (Comprend la Simulation) (Français)
• Gestion du changement destinée aux employés (Comprend la Simulation) (Français)
• Gestión efectiva: Comunicándose exitosamente (Incluye simulación) (Español)
• Gestión efectiva: Creando soluciones exitosas (Incluye simulación) (Español)
• Gestión efectiva: Cultivando equipos grandiosos (Incluye simulación) (Español)
• Gestión efectiva: Desarrollándose como un gerente (Incluye simulación) (Español)
• Gestión efectiva: Empoderando a su grupo de trabajo (Incluye simulación) (Español)
• Gestion efficace : Se développer en tant que manager (Comprend la Simulation) (Français)
• Gestion efficace : Autonomiser votre groupe de travail (Comprend la Simulation) (Français)
• Gestion efficace : Communication réussie (Comprend la Simulation) (Français)
• Gestion efficace : Créer des Solutions Performantes (Comprend la Simulation) (Français)
• Gestion efficace : Cultiver de grandes équipes (Comprend la Simulation) (Français)
• Gestión para la creatividad e innovación (incluye simulacro) (Español)
• Gestione del cambiamento per dirigenti (Include Simulazione) (Italiano)
• Gestione Efficace: Comunicare con successo (Include Simulazione) (Italiano)
• Gestione Efficace: Creare soluzioni vincenti (Include Simulazione) (Italiano)
• Gestione Efficace: Dare potere al proprio gruppo di lavoro (Include Simulazione) (Italiano)
• Gestione Efficace: Sviluppare come Dirigente (Include Simulazione) (Italiano)
• Gestire i team di progetto (Include Simulazione) (Italiano)
• Gestire un conflitto (Include Simulazione) (Italiano)
• Gruppenentscheidungen treffen (inkl. Simulation) (Deutsch)
• Habilidades de atención a clientes (Incluye Simulación) (Español)
• Habilidades de atendimento ao cliente (Inclui Simulação) (Português do Brasil)
• Habilidades de Negociação (Português do Brasil)
• Holen Sie das Beste aus Ihren Meetings heraus (beinhaltet Simulation) (Deutsch)
• Informazioni essenziali sul coaching (Include Simulazione) (Italiano)
• Konfliktmanagement (Beinhaltet Simulation) (Deutsch)
• Kulturübergreifende Kommunikation (Mit Simulation) (Deutsch)
• Kundendienstkenntnisse (Beinhaltet Simulation) (Deutsch)
• Le leadership en pratique (Comprend la Simulation) (Français)
• Leadership pratica (Include Simulazione) (Italiano)
• Leistungsmanagement (beinhaltet Simulation) (Deutsch)
• Liderança prática (Português do Brasil)
• Liderazgo práctico (Incluye simulación) (Español)
• Livrer un feedback efficace (Deuxième édition) (Comprend la Simulation) (Français)
• Manejo de Conflictos (Incluye Simulación) (Español)
• Motivando a sus empleados (Incluye Simulación) (Español)
• Motivando os Seus Funcionários (Inclui Simulação) (Português do Brasil)
• Motiver ses employés (Comprend la Simulation) (Français)
• Motivieren Sie Ihre Mitarbeiter (beinhaltet Simulation) (Deutsch)
• Négociation pour les commerciaux (Deuxième édition) (Français)
• Objectifs réalistes en matière de gestion du temps (Comprend la Simulation) (Français)
• Obtenir des Résultats sans Autorité (Comprend la Simulation) (Français)
• Prendere decisioni di gruppo (Include Simulazione) (Italiano)
• Prendre des décisions de groupe (Comprend la Simulation) (Français)
• Prendre des décisions en équipe (Comprend la Simulation) (Français)
• Preparación para entrevistar a los candidatos al puesto (Incluye simulación) (Español)
• Preparando-se para Entrevistar Candidatos à Vaga (Inclui Simulação) (Português do Brasil)
• Preparándose para negociar (Español)
• Préparation aux entrevues de candidats (Comprend la Simulation) (Français)
• Preparazione alla negoziazione (Include Simulazione) (Italiano)
• Presentazioni efficaci (Include Simulazione) (Italiano)
• Primeiros Passos Para o Planejamentos Estratégico (Inclui Simulação) (Português do Brasil)
• Primeros pasos hacia la planeación estratégica (Incluye simulación) (Español)
• Principes du coaching (Français)
• Projektmanagement-Skills für angehende Projektleiter (Beinhaltet Simulation) (Deutsch)
• Projektteams leiten (Zweite Ausgabe) (Beinhaltet Simulation) (Deutsch)
• Realistische Zeitmanagementziele (mit Simulation) (Deutsch)
• Reconnaître la performance des employés (Deuxième édition) (Comprend la Simulation) (Français)
• Teamentscheidungen treffen (mit Simulation) (Deutsch)
• Técnicas de Gerenciamento de Projeto para Leigos (Inclui Simulação) (Português do Brasil)
• Tirez le meilleur parti de vos réunions (Comprend la Simulation) (Français)
• Tomando decisiones de equipo (Incluye simulación) (Español)
• Tomando decisiones de grupo (Incluye simulación) (Español)
• Tomando decisões de equipe (Inclui simulação) (Português do Brasil)
• Tomando decisões de grupo (Inclui simulação) (português do Brasil)
• Umgang mit Veränderungen für Angestellte (einschließlich Simulation) (Deutsch)
• Veränderungsmanagement für Manager (Beinhaltet Simulation) (Deutsch)
• Vorbereiten auf das Verhandeln (beinhaltet Simulation) (Deutsch)

Desktop Presentations

• Presenting Successful Training for Non-Training Professionals (Includes Simulation)

Financial/Business

• Making Wise Investment Decisions (Includes Simulation)

Internet

• Branding Your Internet Identity (Includes Simulation)
• Scoping Your Internet Project (Includes Simulation)

Microsoft Other - Technical

• Mentoring: Closing the Mentoring Relationship (Includes Simulation)

Microsoft Windows - Technical

• Managing a Virtual Office (Second Edition)

Other

• Compétences pour une modération efficace (Comprend la Simulation) (Français)
• Fundamentals of Customer Service
• Fundamentos de las ventas efectivas (Segunda Edición) (Incluye Simulación) (Español)
• Gérer les objectifs organisationnels (Comprend la Simulation) (Français)
• Women in Leadership: Leading People in an Organization (Includes Simulation)

Project Management

• Project Management Skills for Non-Project Managers (Includes Simulation)