MCDST ( Microsoft Certified Desktop Support Technician) courses

WHAT IS THE AIM OF THE COURSE?

The Microsoft Certified Desktop Support Technician (MCDST) certification will get you started in your IT career by ensuring you have the skills to successfully troubleshoot desktop environments running on the Microsoft Windows operating system.

WHO SHOULD ATTEND?

The MCDST credential is appropriate for technicians who wish to further the knowledge of operating systems.

HOW CAN I RECEIVE THE TRAINING?

1. You can come to us for Instructor Led Training,
2. You could even do it Part Time with MyChoice!
3. We can come to you for Onsite Training
4. Distance Learning with Online ANYTIME
5. Day or evening training provided

EXAMINATIONS AND ASSESSMENTS

In support of your learning, New Horizons provides reinforcement tools to increase retention of the course material and move you further along your learning lifecycle. From hands-on practice to study aides and resources, we supply you with the tools necessary to enhance your New Horizons Integrated Learning experience.

Learners may elect to write the International Microsoft and CompTIA examinations at New Horizons' Authorised Prometric Testing Centre. The costs for International exams are not included in the course fees.

LEARNING MATERIALS

All standard learning manuals are included in the course fee!

WHAT DOES THE COURSE CONSIST OF?

2261

• Introduction to Supporting Users
• Resolving Installation Issues
• Resolving Desktop Management Issues
• Resolving File and Folder Issues
• Resolving Hardware Issues
• Resolving Print Issues
• Resolving Network Connectivity Issues

View 2261 course outlines!

2262

• Introduction to Desktop Application Support
• Introduction to Troubleshooting Applications
• Supporting Microsoft Internet Explorer
• Supporting Outlook Express
• Supporting Microsoft Office
• Supporting Microsoft Outlook

View 2262 course outlines!