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A+ Technician

Chapter 1:  Troubleshooting Methodology

• Troubleshooting Methodology
• Popular Troubleshooting Models
• Basic Troubleshooting Stages
• CompTIA’s A+ Model
• CompTIA’s Network+ Model
• Novell’s Model
• The ASID Model
• Gathering Information from the User
• Some Examples
• Identifying Hardware or Software Problem
• Information Resources
• Microsoft Help and Support
• Microsoft KB Article
• Demo - Help and Support in XP
• Demo - Help and Support in Vista
• Problem and Resolution Tracking
• Help Desk Software
• Professional Service
• Professional Communication Guidelines
• Pitfalls of Communication
• Effective Communication
• Verbal Communication
• Verbal Guidelines
• Nonverbal Communication
• Customer Satisfaction
• Service-level Agreement

Chapter 2:  Operating Systems

• Operating Systems
• Windows
• Microsoft Vista Business Edition
• Macintosh (Mac) OS
• Mac OS X Leopard
• Linux
• Ubuntu Linux
• Windows Client Operating Systems
• Product Lifecycle
• Identify Available Support
• Not Available in Vista Home Basic
• Not Available in Either Home Version
• Available in Home Premium & Ultimate
• Available Only in Windows Vista Ultimate
• Available in Ultimate and Enterprise
• Windows XP Professional Features
• Demo - Windows XP Professional
• Windows 2000 Features
• Windows 2000 Mobile Support
• Demo - Windows 2000 Professional
• 32-bit versus 64-bit
• The Windows Vista Desktop
• Windows XP Professional Desktop
• Windows 2000 Professional Desktop
• Windows Aero Features
• Windows Aero
• 3D Windows Flip
• Aero System Requirements
• Windows Explorer in Vista
• Windows Explorer in XP
• Demo - Windows Vista Explorer
• The Control Panel (Vista)
• Control Panel Search
• Computer Management Console
• Network Folder
• Command-line Utility
• Task Manager
• Microsoft Management Console
• Demo - Vista Features
• Directory Structure
• Navigating Directories
• Creating Directories
• Copying Directories
• Removing Directories
• Demo - Directories
• Binary and Text Files
• ASCII
• File-name Extensions
• Common File Extensions
• File Names and Extensions
• Batch Files
• Demo - Batch Files
• File Attributes
• Command-line Utility
• Attrib.exe
• Demo - File Attributes
• Demo - Command-line
• Sharing Files with Local Users
• Public Folder Sharing in Vista
• Shared Documents
• Demo - Sharing a Folder
• Permissions
• NTFS
• NTFS File Permissions
• NTFS Folder Permissions
• Guidelines for NTFS Permissions
• Assigning NTFS Permissions
• Demo - Setting NTFS Permissions

Chapter 3: Electricity and Power Supplies

• Electricity and Power Supplies
• Characteristics of Electricity
• Alternating and Direct Current
• Characteristics, continued
• Electricity
• Safety Precautions
• Electrostatic Discharge (ESD)
• Preventing Static Buildup
• Preventing Static Discharge
• An Antistatic (ESD) Wrist Strap
• Typical Internal Components
• Slide Catches
• Determining Which Side to Open
• Removable Front Cover
• Live Demo - ESD
• Live Demo - Outside of the Computer
• Live Demo - Inside of the Computer
• A PC Power Supply
• Voltage Selection Switch
• Live Demo - Modern Power Supply
• Live Demo - Legacy Power Supply
• Power Supply Specifications
• Typical Power Requirements
• Standard Outputs
• Power Connectors
• Peripheral Power Connector
• Live Demo - Peripheral Power Connector
• Floppy Power Connector
• SATA Power Connector
• Wire Colors
• Live Demo - Wire Colors
• Motherboard Power Connectors
• Live Demo - Motherboard Power Connectors
• Power Supply Form Factors

Chapter 4:  CPUs and Motherboards

• CPUs and Motherboards
• Central Processing Unit (CPU)
• Control Units
• Execution Units
• CPU Performance
• CPU Design Characteristics
• Multiple-processor Support
• Processor Specifications
• Bus Width Specifications
• Internal Specifications
• Live Demo - Processor Installation
• Inside the Case
• Chipsets
• Northbridge and Southbridge
• CPU Packaging
• PGA (Pin Grid Array) Package
• SECC (Single Edge Cartridge ) Package
• Packages
• Common Desktop Sockets and Slots
• Pentium with MMX CPU & Socket 7 Socket
• Typical Cooling Mechanisms
• Cooling Notes
• Heat Sinks and Cooling Fins
• Power Supply and CPU Fans
• Cooling Fins
• Cooling Fins and a Fan
• Live Demo - Cooling Fins and a Fan
• Live Demo - Processor Fan
• Other Cooling Techniques
• Live Demo - Cooling Method
• Motherboards
• Components
• A Motherboard
• Live Demo - Motherboard
• Daughter Board
• Riser Card
• Live Demo - Riser Card
• Form Factor

Chapter 5:  The Basic Input/Output System

• The Basic Input/Output System
• Firmware
• BIOS
• CMOS
• CMOS Battery
• CMOS Configuration
• CMOS Utility Access Examples
• CMOS Configurable Settings
• BIOS Configuration Procedure
• Demo - BIOS
• BIOS Updates
• BIOS Update Sources
• Determining the BIOS Version
• Flashing the BIOS
• BIOS Update Failures
• Recovering from a Failed Update
• Bad CMOS Battery
• Replacing CMOS Battery
• Live Demo - Replacing CMOS Battery
• POST Process
• Beep Codes
• Numeric Codes
• Logo Screen
• The Boot Process
• Boot Devices
• Boot Devices In The System BIOS

Chapter 6:  Memory Systems

• Memory Systems
• Memory
• Measuring Memory
• Larger Memory Units
• Memory Types
• Volatile vs. Non-volatile Memory
• Dynamic vs. Static Memory
• Asynchronous vs. Synchronous
• Memory Access Types
• Access Time
• Speed Ratings
• Banking Requirements
• Packaging
• Single- and Double-sided Modules
• Package Types: Desktops
• Package Types: Laptops
• Package Type:  Printers
• Memory Error Recovery
• Parity
• Demo - Legacy Memory Modules
• Live Demo - Legacy Memory Modules
• Live Demo - Modern Memory Modules
• Live Demo - Notebook Memory
• Task Manager
• Performance Tab Indicators
• The Performance Tab
• Demo - Task Manager
• Virtual Memory
• Optimizing the Page File
• Demo - Page File

Chapter 7:  Bus Structures

• Bus Structures
• Buses
• PCI Bus Slots
• Video Bus
• An AGP Video Bus Slot
• The Riser Bus
• Three Riser Standards:
• System Interaction
• Interrupts
• IRQs
• Device Manager: IRQs
• I/O Addresses
• Device Manager: I/O Addresses
• DMA Channels
• Device Manager: DMA Channels
• Base Memory Addresses
• Device Manager: Base Memory
• Demo - Device Manager
• Bus Types
• PC/XT Bus
• PC/XT Card
• PC/AT and ISA Bus
• ISA Adapter
• Live Demo - Comparing ISA to PCI
• ISA Expansion Bus Slot
• PCI Bus
• PCI Adapter
• Live Demo - Bus Slots
• PCI Slots
• PCIe
• Multifunction Cards
• Need for Video Buses
• VESA Local Bus
• VLB Adapter
• PCI-based Video
• AGP
• AGP Adapter
• AGP Standards
• AGP Characteristics
• AGP Slots
• An AGP Slot
• PCIe 02
• A PCIe Video Card
• Live Demo - Graphics Slots

Chapter 8:  Expansion Cards

• Expansion Cards
• Controllers and Interfaces
• PC Drive Interfaces
• IDE/ATA
• ATA Standards
• PIO Modes
• DMA Modes
• UltraDMA Modes
• ATA Motherboard Connectors
• Standard ATA Drive Cable
• High-speed 80-pin ATA Drive Cable
• SATA Data Cable
• Live Demo - SATA Cable
• Drive Capacities
• Drive Identification
• Primary and Secondary Channels
• Live Demo - Drive Identification
• SCSI
• SCSI Device IDs
• Termination
• SCSI ID and Termination
• Differential SCSI
• ST506 / ST 412 Interface
• ESDI Interface
• USB Interfaces
• IEEE 1394 (FireWire, i.Link) Interfaces
• Video Adapters
• Creating an Image
• Maximum Colors
• Video Standards
• SuperVGA
• 15-pin VGA/SVGA Connector
• VGA/SVGA Connector and Socket
• DVI Connection Types
• DVI-D Port
• DVI-I Port
• HDMI (High-Definition Multimedia Interface)
• Live Demo - Identifying Video Adapter Types
• PC Sound
• Sound Card Components
• A Sound Card
• Sound Card Connectors
• Live Demo - Sound Connectors
• Speakers
• CD Audio
• Modems
• Riser Cards -  AMR
• Riser Cards - CNR
• Riser Cards - ACR
• Comparing AMR and CNR
• Softmodems
• When a Modem isn’t a Modem
• Modem Connections
• Live Demo - RJ-11 Connectors
• Live Demo - Network Cards and Cables
• Data Transmission Speed
• ITU Standards
• MNP Classes
• Error Detection and Compression

Chapter 9:  Peripheral Connection Types

• Peripheral Connection Types
• Ports
• Serial Ports
• Serial Port Characteristics
• Serial Port Characteristics – Parity Options
• Serial Port Characteristics – Flow Control
• Male and Female Connectors
• Serial Cables
• Serial Connector Pin Numbering
• Pin Numbers
• 9-pin Null Modem Connections
• 25-pin Null Modem Connections
• Live Demo - Serial Connectors
• Parallel Ports
• Parallel Port Resources
• Port Types
• Printer Port Types
• Female 25-pin Parallel
• Centronics
• Live Demo - 25-pin Parallel Port/Centronics Connector
• Input Devices
• Keyboard Port and Connector
• AT Keyboard Port and Connector
• Mouse Port and Connector
• Bar Code Reader with Y-cable
• Live Demo - PS/2 Keyboard and Mouse
• Live Demo - USB Mouse
• Demo - USB Mouse
• Mouse Properties
• Demo - Mouse Properties
• Keyboard Properties
• Demo - Keyboard Properties
• KVM Switch
• PS/2 KVM
• USB KVM
• USB Features
• USB Classes
• USB Device Classes
• USB Versions
• USB Symbols
• USB Devices in Device Manager
• USB Ports
• USB Connectors
• Live Demo - USB Connectors
• USB Specifications
• USB Power
• Installing USB Device via USB Port
• Installing USB Devices
• FireWire Features
• FireWire Versions
• Isochronous Transfers
• 4-pin FireWire Port and Connector
• 6-pin FireWire Ports and Connector
• FireWire Power
• Installing IEEE 1394 Devices
• Live Demo - FireWire Cable
• Multimedia Connections
• 1/8" Connectors
• Example of Line-in Device
• Speakers Connected to a PC
• Speakers Connected Together
• Microphone Connection to a PC
• Live Demo - Back of PC
• RCA Connectors
• S-Video Connectors
• RCA and S-Video Connectors
• Coax Connectors
• Coax Connector
• MIDI Connectors
• S/PDIF
• S/PDIF Connections

Chapter 10:  Data Storage Devices

• Data Storage Devices
• Hard Drive Components
• Components of Magnetic Hard Drive
• Solid-state Drives
• Solid-state Drive Advantages
• Magnetic Drive Advantages
• Hard Drive Geometry
• Head Crash
• Hard Drive Connections
• Partitioning
• Partition Types
• Partitioning Utilities
• File Systems
• FAT File System
• NTFS File System
• FAT vs. NTFS
• Directory Trees
• Root directory of C:
• Formatting
• Demo - Disk Manager
• Fault Tolerance
• RAID Levels
• Choosing a RAID Level
• Striped Volume
• Mirrored Volume
• RAID 5
• Software and Hardware RAID
• Hardware RAID Advantages
• Components of a CD
• Recordable CDs
• CD Drive Components
• CD Drive Speeds
• DVDs
• DVD Types
• DVD Standards
• Blu-Ray Discs
• Optical Drive Connections
• Live Demo - Optical Drive Connections
• Using a CD
• Using CD and DVD drives
• Demo - Burn CD
• USB Flash Drives
• USB Technical Specifications
• Flash MP3 Player
• USB Drivers
• Demo - USB Drives
• Floppy Disks
• 5.25" Floppy Disk
• 3.5" Floppy Disk
• Floppy Disk Storage
• Capacities
• Write Protection
• Floppy Controller Resources
• Floppy Drive Cable
• Floppy Controller Connector
• Diskette Preparation
• Tape Drives
• Tape Formats
• Tape Head Cleaning
• Hard Disk Maintenance
• Disk Cleanup
• Demo - Disk Cleanup
• ScanDisk
• ScanDisk Versions
• Demo - Running Scan Disk
• Chkdsk
• Disk Defragmenter
• Disk Defragmenter in Windows XP
• Demo - Disk Defragmenter

Chapter 11:  Video Output and Image Input Devices

• Video Output and Image Input Devices
• CRT Monitor
• CRT Components
• How CRTs Produce Images
• Degaussing
• CRT Characteristics
• Video Connectors
• Display Properties
• Display Adjustments
• Safety
• Flat-Panel Monitor
• LCD Advantages
• How an LCD Works
• Flat-Panel Monitor Characteristics
• Touch-Screen
• Touch-Screen Input
• Laptop Monitors
• Flat-Panel Monitor Connections
• TMDS
• LCD Monitor Installation
• Multiple Monitors
• Display Projectors
• DisplayPort Technology
• Demo - Multiple Monitors
• Scanners
• Flatbed Scanner
• Multifunction Sheet-feed Scanner
• Hand-held Scanner
• TWAIN
• Scanner Configuration Features
• Scanner Connections
• Digital Cameras
• Resolutions
• Digital Camera Memory Cards
• Memory Cards
• Printing Images
• Digital Camera Connections
• Memory Card Readers
• Web Cameras (IP Camera’s)
• Webcam Example
• Network Cameras
• Network Camera Example
• Network Camera Uses
• Headsets, Microphones, and Speakers
• Connection Software

Chapter 12:  Working with PC Components

• Printers
• Dot-Matrix Printer
• Dot-Matrix Printer Components
• Dot-Matrix Printer Connections
• Dot-Matrix Options
• Other Impact Printers
• An Inkjet Printer
• Inkjet Process
• Inkjet Cartridge Print Heads
• Print Heads
• Inkjet Print Quality
• Straight-Through Paper Path
• Curved Paper Path
• Photo Printers
• Printing onto a CD
• Laser Printer
• Laser Printer Components
• Toner Cartridge Components
• Laser Scanner Assembly
• Power Supplies
• Paper Control and Transport Assembly
• Transfer Corona Assembly
• Fusing Assembly
• Electronic Control Package
• Laser Printing Process
• Live Demo - Printers 
• Other Printer Types
• Plotter
• Additional Printer Types
• Main Windows Print Processes
• Client Printer Process
• Spooler Process
• Inkjet Printer Installation
• Ink-Level Monitoring Utility
• Printer Interfaces
• Inkjet Communications Interfaces
• Configure the Connection Type
• Parallel Port in Device Manager
• Installing an Inkjet Printer
• Upgrading a Device Driver
• Laser Printer Installation
• Laser Printer Interfaces
• Communications Interfaces
• Installing a Laser Printer
• Printer Configuration Options
• Demo - Installing a Printer
• Printer Options
• Maintenance
• Dot-Matrix Printer Maintenance
• Inkjet Printer Maintenance
• Laser Printer Maintenance

Chapter 13:  Connecting Computers

• Connecting Computers
• Local Area Network
• Example of a LAN
• Basic Types of Networks
• The Peer-to-Peer Model
• A Peer-to-Peer Network
• Peer-to-Peer Authentication
• Local User Accounts
• Using a Shared Resource
• The Client/Server Model
• A Client/Server Network
• Network Client
• The Logon Process
• Network Wiring
• Fiber Optic Cable
• Fiber Optic Cable Networks
• Twisted-Pair Cable
• Composite Cable
• Coaxial Cable
• Duplex
• Ethernet
• Ethernet Media
• Ethernet Standards
• Wireless LAN
• Benefits & Drawbacks of WLANs
• Wide Area Network
• WAN Connections
• POTS/PSTN
• ISDN
• VPN
• DSL
• Cable
• Satellite
• Wireless WAN
• Cellular
• 3G Networks
• 4G Networks
• T and E lines
• X.25 and Frame Relay
• ATM
• Fiber Optic Wired Connections
• SONET
• Fiber Optic Connectors
• Fiber Optic Connector Types
• Twisted-Pair Connections
• UTP Categories
• Stranded vs. Solid TP Cable
• Twisted-Pair Connectors
• RJ Connectors
• Modern Residential Wiring
• RJ-25 Pinout
• RJ-45 Connector
• Pin Numbering of RJ-45 Connector
• Live Demo - RJ-45 and RJ-11 Connectors
• Coaxial Connections
• Common Components of Coaxial
• RG Standards
• Thinnet Connectors
• Thicknet Vampire Tap
• Live Demo - Coax and Coax Networks
• Plenum Wiring
• Network Interface Card
• Computer Network Connections
• PCI Ethernet Card
• Notebook Computers
• NIC Selection
• Status Indicator Lights
• Device Manager
• Live Demo - Examining your NIC
• Modems
• Modulation/Demodulation
• Connections
• Star Topology
• Ethernet Hubs
• How a Hub Works
• Router
• Routing between Network Segments
• Routers: Key Points
• Live Demo - Configure Router
• Demo - Router Setup
• Layer 2 Switches
• VLAN Trunking

Chapter 14:  Networking Computers

• Networking Computers
• Network Protocol
• Wireless Network Protocols
• Demo - Install Protocols
• Addressing
• MAC Address
• IPv4
• Classful IPv4 Addresses
• IP Classes
• Parts of an IP Address
• Subnet Masks
• Network IDs     
• Special Addresses
• APIPA
• CIDR
• CIDR Address
• IPv6
• IPv6 Address Types
• IPv6 Address Scopes
• Default Gateway
• Routing Example
• Character-Based Names
• Domain Name System (DNS)
• Top-level Domains
• Countries As Top Level Domains
• New Top Level Domains
• NetBIOS
• Resolving NetBIOS by Broadcast
• Resolving NetBIOS by WINS
• IPCONFIG
• Example of ipconfig /all Results
• Demo - ipconfig/all (xp)
• Demo - ipconfig /all (Windows 7)
• Ping
• Successful Ping
• Steps after Unsuccessful Ping
• Demo - Troubleshooting TCP/IP
• Demo - Ping
• TCP/IP Architecture
• Application-Layer Protocols
• HTTP
• FTP
• Telnet
• E-mail Protocols
• Port Addresses
• Service Port Addresses
• Demo - Netstat
• Static TCP/IP Configuration
• Demo - Configuring TCP/IP
• DHCP and DHCPv6
• The IPv4 Lease Process
• The IPv6 Lease Process
• IPv6 Router Flags
• Wireless Nodes on a Network
• Wireless Connection Components
• Wireless NICs
• Wireless Access Points
• Wireless Speeds
• WAP Configuration
• Securing your AP
• Wireless Authentication Methods
• The 802.1 Protocol
• Demo - Wireless Access Point
• Wireless Auto Configuration
• Wireless Network Problems
• Demo - Wireless Client
• Creating a Dial-up Connection
• Vista Dial-up Connection Wizard
• Vista: Connect to a Workplace
• Dial-up Connection Properties

Chapter 15: Portable Computers

• Portable Computers
• Notebook Computer
• Typical Notebook Components
• Live Demo - Mini PC Card
• Notebooks
• Netbooks
• Notebook Batteries
• Battery Types
• Power Adapters
• Power Indicator Lights
• Notebook Processors
• Notebook Memory
• Notebook Drives
• Accessing the Hard Drive
• Swapping a Removable Drive
• Live Demo - Hot-Swappable Components
• Notebook Keyboard
• LCD Monitors
• Native Resolutions
• Notebook Pointing Devices
• Touchpad
• Handwriting Technology
• Notebook Peripheral Ports
• Live Demo - Inside of Laptop
• Wireless Communication
• Infrared
• IrDA Port
• Radio
• 802.11g Wireless Router
• Bluetooth
• Network Connections
• PC Card Types
• Type II PC Card
• Live Demo - Type II PC Card
• PC Card Bus Types
• Inserting and Removing PC Cards
• Card and Socket Services
• Mini PCI Card
• Live Demo - Mini PC Card 02
• Network Adapters and Modems
• Desktop Features
• Port Replicator
• Notebook Computer Issues
• Power Issues
• Demo - Power Management Utility
• Power-Related Measurements
• Replacing the Battery
• Troubleshooting Power Problems
• Maintenance
• Operating Environment
• Transporting a Notebook

Chapter 16:  Monitoring and Management

• Monitoring and Management
• Windows Diagnostics
• System Information Window
• Remote Computer Information
• Demo - Windows Diagnostics
• Command-Line System Information
• DirectX Diagnostic
• DirectX Diagnostic Tool
• DirectX Diagnostic Pages
• Demo - DirectX Diagnostics
• Task Manager
• Windows Task Manager
• The Applications Tab
• Demo - Monitoring Applications
• The Processes Tab
• The Services Tab
• The Performance Tab
• Demo - Monitoring Performance
• The Networking Tab
• The Users Tab
• Computer Management
• Event Viewer
• Event Information
• Event Types
• Event Properties
• Demo - Event Logs
• Resource Overview
• Detailed View of CPU Resource
• Demo - Resource Monitor
• Performance Monitor
• Performance Monitor Real-Time Graph
• Performance Objects
• Bottlenecks
• Adding Counters
• Real-Time Monitoring
• Performance Monitor Configuration
• Performance Monitor Tabs
• The Registry
• Registry Keys
• Registry Editors
• Windows Vista Registry Editor
• Registry Searches
• Registry Corruption and Backups
• Demo - Registry
• Demo - Registry Backup
• Services and Applications
• Services
• The Services Console
• Service Properties
• Dependencies
• Demo - Services
• Power Management
• Power Option Configuration
• Power Plans
• Demo - Power
• Sleep and Hibernation Modes
• Power Options: Notebooks
• Power Options: Desktops
• Wake Up on LAN
• A NIC’S “Wake Up on LAN” Settings

Chapter 17: Operating System Troubleshooting

• Operating System Troubleshooting
• Startup Files
• Startup Process
• Startup Messages
• Operating-System Load Errors
• Windows Shutdown Error
• Demo - Startup Messages
• Startup Modes
• Advanced Boot Options Menu
• Demo - Startup Modes
• System Configuration Utility
• Services Page
• Startup Modes for Troubleshooting
• Demo - System Configuration
• Recovery Console
• Folder Access in Recovery Console
• System Recovery Options Menu
• System Recovery Options
• Emergency Repair Disk
• Windows 2000 Professional ERD
• Automated System Recovery
• ASR Tasks
• System Restore
• Vista System Protection
• Restoring the System
• System Restore in Vista
• Restore Points in Vista
• System Restore in Windows XP
• Restore Points in XP
• Demo - System Restore

Chapter 18: Security

• Security
• User Accounts
• User Names and Passwords
• Password Protection
• Creating Strong Passwords
• Multiple Passwords
• User Account Types
• Groups
• Demo - Local Users and Groups (XP)
• Demo - Vista Local User
• Demo - Active Directory Groups
• Authentication
• Authentication Protocols
• Security Policies
• Password Policies
• Setting Values
• Account Lockout Policy
• Computer vs. Domain
• Demo - Local Security Policies
• Encryption
• Encrypted File System
• Demo - Encryption
• Whole-Disk Encryption
• BitLocker Hardware Requirements
• BitLocker Authentication Modes
• BitLocker Life Cycle
• BitLocker Recovery
• Other Whole-Disk Encryption Systems
• Biometrics
• Biometric Devices
• Pros and Cons of Biometric Devices
• Smart Cards
• Smart Card Components
• Smart Card Use
• Fobs
• BIOS Security
• Alleviating Security Risks
• Physical Access Restrictions
• Firewalls
• Firewall Functions
• Hardware Firewall
• Software Firewall
• Proxy Server
• Port and Packet Filters
• Windows Security Center
• Windows Firewall
• Windows Firewall Advanced Settings
• Demo - Windows Security Center
• Demo - Vista Firewall
• Social Engineering Attacks
• Malicious Software
• Protecting Computer Systems
• Data Security and Destruction
• Data Destruction
• Data Migration
• Security Policy Contents
• Locking Windows Vista
• Security Classifications

Chapter 19: Windows Installation and Upgrades

• Windows Installation and Upgrades
• Installing Windows Operating Systems
• Clean Installation vs. Upgrade
• Pre-Installation Tasks
• File Backup and Transfer
• Windows Vista Home Basic
• Windows Vista Home Premium and Business / Ultimate / Enterprise
• Windows XP Professional / Home
• Windows 2000 Professional
• Windows Media Center
• Hardware Compatibility
• The Upgrade Advisor
• Windows Vista Upgrade Advisor
• Running the Upgrade Advisor
• Windows XP Upgrade Advisor
• Demo - Upgrade Advisor
• Partitions and Formatting
• Windows Vista Installation Methods
• Windows 2000 / XP Installation
• Network Installation
• Unattended Installations
• Clean Install of Windows Vista
• Product Keys and Activation
• Windows Update
• Windows Vista Network Locations
• Windows XP / 2000 Installation
• Setup Issues
• Demo - Install Vista
• Post-Installation Tasks
• Devices and Drivers
• Demo - Device Drivers
• Driver Signing
• Windows Vista Upgrade Paths
• Upgrade Between Vista Versions
• Pre-Windows Vista Upgrades
• Pre-Upgrade Tasks
• Hardware and Software Compatibility
• Upgrade Process
• Upgrades within Windows Vista
• Upgrade Issues
• Application Compatibility
• Vista Program Compatibility Wizard
• Windows 2000 Application Compatibility
• Demo - Windows 7 Install

Chapter 20: Safety and Maintenance

• Safety and Maintenance
• Office Hazards: Floor Surfaces
• Office Hazards: Fire Safety
• Fire Extinguisher Classes
• Fire Extinguisher Types
• Office Hazards: Electrical Safety
• Office Hazards: Air Quality
• Computer Hazards
• Physical Hazards
• Laser Printer and Copier Toner
• Electrical Hazards
• Incident Reporting
• High-Voltage Interference: Outside
• High-Voltage Interference: Inside
• Electrostatic Discharge (ESD)
• Electromagnetic Induction (EMI)
• Minimizing High-Voltage Interference
• Shielding and Filtering
• Ventilation, Dust, and Moisture Control
• Printer/Scanner Maintenance
• Power Conditioning
• Cleaning Computer Equipment
• Live Demo -  Maintenance
• Material Safety Data Sheets (MSDS)
• MSDS Hazard Ratings
• Personal Protection by Rating
• Ergonomic Workstations
• Laptop Safety
• Computer Equipment Disposal

Chapter 21: Safety and Maintenance

• Troubleshooting Hardware
• Backing Up Files and Folders
• Windows Vista Backup Utility
• Automatic Backups
• Windows XP Backup
• Restoring Data
• Restoring Files in Windows XP
• Demo - Vista Backup
• Hardware Related Symptoms
• Power-Supply Problems
• The Power_Good Signal
• Troubleshooting Motherboards & CPUs
• Motherboard and CPU Problems
• Memory Problems
• Drive Controller Problems
• Video Adapter Problems
• Sound Card Problems
• Modem Problems
• NIC Indicator Lights
• Hard Drive Problems
• CD Drive Problems
• DVD Drive Problems