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2262- Supporting Users Running Applications on a Microsoft Windows XP
Operating System

MCDST Level 1

Prerequisites: Attended Course 2261: Supporting Users Running the Microsoft Windows XP Operating System Experience Using Microsoft Office as a general user. Experience using a Microsoft Windows Operating System such as Microsoft Windows XP.

Duration: 2 days

 

Chapter 1: Introduction to Desktop Application Support

• Overview of Desktop Application Support
• Overview of the Windows System Architecture
• Overview of Application Installation

Chapter 2: Introduction to Troubleshooting Applications

• Troubleshooting MS-DOS-Based and Win16 Applications
• Troubleshooting Win32 Applications
• Troubleshooting Application Compatibility Issues
• Troubleshooting Security Issues Related to Applications

Chapter 3: Supporting Microsoft Internet Explorer

• Configuring General Settings
• Configuring Security and Privacy Settings
• Configuring Content Settings
• Configuration Connectivity Settings
• Configuring Program and Advanced Settings
• Customizing Internet Explorer

Chapter 4: Supporting Outlook Express

• Configuring Outlook Express for Email
• Managing Outlook Express Data
• Configuring Outlook Express for Newsgroups

Chapter 5: Supporting Microsoft Office

• Introduction to Support Microsoft Office
• Supporting Office Installation
• Supporting an Upgrade
• Managing Office Security and Recoverability
• Managing Office Language Features
• Supporting Microsoft Outlook
• Configuring Outlook
• Managing Outlook Data
• Troubleshooting Outlook