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5051 - Monitoring and Troubleshooting Microsoft Exchange Server 2007

Prerequisites: This workshop requires that students meet the following prerequisites:

• Fundamental knowledge of network technologies including DNS and firewall technologies.
• Experience administering Exchange Server 2007.
• Experience with the Windows Server 2003 operating system.
• Experience with Active Directory directory service in Windows Server 2003.
• Experience with managing backup and restore on Windows Servers.
• Experience using Windows management and monitoring tools such as Microsoft Management Console, Active Directory Users and Computers, Performance Monitor, Event Viewer, and IIS Administrator.
• Experience using Windows networking and troubleshooting tools such as Network Monitor, Telnet, and NSLookup.

Duration: 2 days (4 sessions)

Module 1: Introduction to Exchange Server Monitoring and Troubleshooting

• Overview
• Introduction to Microsoft Operations Manager
• Introduction to Troubleshooting Exchange Server 2007
• Demonstration: Using MOM to Monitor Exchange Servers

Module 2: Monitoring and Troubleshooting Client Performance and Connectivity

• Overview
• Tools for Monitoring Client Performance and Connectivity
• Process for Troubleshooting MAPI Clients
• Process for Troubleshooting Client Access Server Clients

Module 3: Troubleshooting Access to Resources and Messages

• Overview
• How Public Folder Access Works
• How Calendaring Works
• Process for Troubleshooting Client Access Server Issues

Module 4: Monitoring and Troubleshooting Mail Flow

• Overview
• Discussion: Tools for Monitoring Mail Flow
• Demonstration: Troubleshooting Message Transport Using Exchange Server 2007 Tools
• Process for Troubleshooting Internal Mail Flow
• Process for Troubleshooting External Mail Flow

Module 5: Monitoring and Troubleshooting Mailbox Servers

• Overview
• Tools for Monitoring and Troubleshooting Mailbox Servers
• Process for Troubleshooting Mailbox Servers
• Demonstration: Troubleshooting Mailbox Server Performance Issues

Module 6: Monitoring and Troubleshooting External and Additional Services

• Overview
• Discussion: External and Additional Services Required by Exchange Server 2007
• External Services Required for Unified Messaging in Exchange Server 2007
• Monitoring External Services with MOM 2005

Module 7: Identifying Trends in a Messaging System

• Overview
• Tools for Identifying Trends in a Messaging System
• Exchange Server 2007 Management Pack MOM Reports
• Discussion: Information Required to Identify and Resolve Trends