Enterprise support technicians are typically the face of the organization to internal users for upper medium-sized to enterprise level organizations. Their broad skill set typically covers the support and deployment of desktop operating systems within an enterprise; however, they may specialize in particular areas of support, depending on the size and structure of the organization. Typical responsibilities for enterprise support technicians include security management and troubleshooting network-related issues.
Skills
General
Desktop operating system installation
Hardware configuration and troubleshooting
Network configuration and troubleshooting
Beginner
Active Directory configuration and maintenance
Intermediate
Desktop systems management
Desktop applications support and maintenance
Expert
Desktop operating system deployment
Desktop security management
Network configuration and troubleshooting
Typical required experience
More than two years
Responsibility scope
90 percent customer support and 10 percent projects
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