WHAT IS THE AIM OF THE COURSE?
The CBP™ customer service certification provides the foundation for quality customer service and focuses on building life-long customer relationships by effective customer –care strategies. The CBP™ customer service certification module provides guidelines for emerging technologies such as internet chat. Additionally, this module uses various hands-on and interactive scenarios to develop the foundation customer care skills needed to provide excellence in service.
WHO SHOULD ATTEND?
This course is recommended for customer service professionals, service agents, front-line workers, managers, supervisors and business professionals, who wish to specialize in the customer service business segment. The course is designed for the student who has little or no experience.
HOW CAN I RECEIVE THE TRAINING?
- You can come to us for Instructor Led Training,
- or we can come to you for Onsite Training
- Day or evening training provided
EXAMINATIONS AND ASSESSMENTS
You will be continuously assessed during your training to ensure an achievement certificate. As a authorised Prometric Testing Centre, you can write all your exams with us!.This module prepares candidates to sit the Certified Business Professional exam – C20-507.
LEARNING MATERIALS
Each student will receive a copy of the course manual for post-class reference and a certificate
WHAT DOES THE COURSE CONSIST OF?
The following chapters will be covered:
- Module 1: Introduction to customer service
- Module 2: Communication skills
- Module 3: Knowing your customer
- Module 4: Calming upset customers
- Module 5: Telephone customer service
- Module 6: Internet customer skills
- Module 7: Time management strategies
- Module 8: Stress management strategies
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| Duration
 1 day |
Follow-up courses:
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What others have to say!
"These courses are the solution I needed to turn my sales team into a deal closing, referral generating machine!"
Leo Panser |
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Customer Service course
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