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Communication Fundamentals

Overview: Course designed for students who would want communicate effectively and on a proffesional manner

Prerequisites: Basic Microsoft Windows Course/knowledge

Chapter 1: Understanding Business Communication

• How Communication Works
• Identifying Perception Filters
• Communicating Effectively
• Communication Methods
• Listening Skills
• Describe Formal and Informal Communication
• Formal Communication
• Informal Communication
• Selecting Appropriate Uses of Formal andInf ormal Communication

Chapter 2: Communicating in writing

• Write Effective Business Documents
• Defining Your Purpose for Writing
• Content Development Techniques
• Selecting A Content Development Technique
• Gender in Business Writing
• Writing Your Document
• Write Effective Business Letters
  • Letter Elements
  • Letter Format

Chapter 3: Write Effective Memos

• Guidelines for Writing Effective Memos
• Using Memos Effectively
• Write Effective Reports
  • Phases of a Report
  • Elements of Reports

Chapter 4: Communicating with graphics

• Create Graphics for Business Communication
  • Basics of Graphic Communication
  • Using Graphics for Business Communication
• Communicate Static Information
  • Presenting Static Information
  • Communicating Static Information
  Communicate Dynamic Information
  • Communicating Dynamic Information

Chapter 5: Using Verbal and Non- Verbal Communication

• Verbal Communication
• Non-verbal Communication
• Non-communication
• Identifying Common Communication Barriers
• Identify Elements of Effective Meetings
  • Meeting Elements
  • Meeting Stages

Chapter 6: Identify Elements of Effective Presentations

• Presentation Basics
• Types of Presentations
• Body Language Features
• Reading Body Language

Chapter 7: Communicating Electronically

• Using Voice Communication in Business
  • Telephone Etiquette
  • Voice Mail Etiquette
• Using Internet Communication in Business
  • Elements of Email
  • Email Etiquette
  • Instant Messaging