Communication Fundamentals course

WHAT IS THE AIM OF THE COURSE?

This course examines the components of the interpersonal communication process and communication in different settings. It is designed to enable you to improve your skills as communicators and focuses on how better communication between individuals can improve one's function as a manager or employee.

WHO SHOULD ATTEND?

Individuals desiring to improve on their business communication skills.

HOW CAN I RECEIVE THE TRAINING?

1. You can come to us for Instructor Led Training,
2. or we can come to you for Onsite Training
3. Day or evening training provided

EXAMINATIONS AND ASSESSMENTS

You will be continuously assessed during your training to ensure an achievement certificate. As a authorised Prometric Testing Centre, you can write all your exams with us!.

LEARNING MATERIALS

All standard learning materials like manuals are included in the course fee.

WHAT DOES THE COURSE CONSIST OF?

Level 1

• How Communication Works
• Identifying Perception Filters
• Communication Styles
• Selecting a Communication Method
• Listening Skills
• Formal Communication
• Informal Communication
• Selecting Appropriate Uses of Formal andInf ormal Communication

Level 2

• Write Effective Business Documents
• Basics of Written Communication
• Defining Your Purpose for Writing
• Selecting A Content Development Technique
• Making Your Writing Gender-neutral
• Editing Your Writing
• Write Effective Business Letters
• Write Effective Memos
• Write Effective Reports
• Communicating with graphics
• Communicate Static Information
• Communicating Dynamic Information
• Using verbal and non-verbal communication
• Communication Barriers
• Identify Elements of Effective Meetings
• Effective Presentations
• Read Body Language

Level3

• Telephone Etiquette
• Voice Mail Etiquette
• Elements of Email
• Instant Messaging

View Communication course outlines!