Home > Courses Certifications > Business Skills > Business Communication Synopsis

Business Communication Synopsis

Introduction to business communication

• What is business communication
• A model for communication
• Encoder/decoder responsibility
• Medium vs. Channel
• Noise
• Feedback
• Some final questions
• Verbal vs. Non verbal communication

Developing a business writing style

• Identify the role of written communication
• The qualities of written communication
• Communication check list
• Developing an effective writing style
• Types of audiences
• Types of business writing
• Letter and memo formats
• Business letters
• Letter format styles
• Business memos
• Good news and persuasive correspondence
• Positive messages
• Persuasive messages
• Managing report writing
• Parts of a report
• Netiquette

Writing for special circumstances

• What is tactful writing
• Rules of tactful writing
• Writing a bad news letter
• Why the need for persuasive writing
• Strategies for persuasive writing

Developing oral communication skills

• Speech styles or delivery formats
• Elements of good oral communication
• Principles of effective speeches
  

Developing effective presentation skills

• What are the different types of presentations
• Information presentations
• Persuasive presentations
• Goodwill presentations
• The anxiety of presentations
• Appropriate attire for presentations
• Critical points when preparing for a presentation
• Simple techniques for using visual aids
• Tips for preparing and use of technology in a presentation
• Importance of a presentation checklist
• What you should include on a checklist

Dealing with business communication challenges

• Active listening
• Tips for active listening
• What is conflict resolution
• The manager’s responsibilities- mediation
• Cross cultural challenges
• Responsibility of the cross-cultural communicator